The County
Secretary's Role in Marketing
County office
secretaries are essential team members, often the first point of
contact, as well as the face or name that local residents associate
with extension.
- Maintain a
professional image, including your
personal appearance and the
appearance of the office,
including your desk, the outer
office and meeting rooms. All
faculty and staff share in the
responsibility of keeping the
office in good order.
- Be a good
listener. Project by tone, words
and action an attitude of concern
and helpfulness to clients on the
phone, in person and in written
correspondence.
- Know what
resources meet the public's most
common requests. This includes
office files,
Extension publications and other resources.
- Refer people to
appropriate regional and campus
faculty and staff for help and
information.
- Follow Graphic
Standards when developing
print and electronic documents.
- Answer the
telephone: "University
of Missouri Extension."
- Be aware of
current extension
marketing/visibility items, and
keep appropriate numbers of items
in stock.
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Statewide Strategic
Communications
Campaign
Marketing tools
Graphics
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