HR training presentation:
Emotional Intelligence – Its Importance in Work Relationships

Course ID: ExtHR 220

Extension employees work with a variety of other employees, customers and constituents. These working relationships can often bring about stress and other heightened emotions, and cause unwarranted and sometimes unacceptable behaviors and conversations to be expressed. It’s important to be aware of the triggers that cause these emotional behaviors in yourself, and more importantly to be aware of how these behaviors affect those with whom you work. Knowing the impact you have on a fellow employee is valuable in understanding why a certain work relationship might not be effective.

Just as helpful to achieving a successful work relationship is an understanding of what is going on in the other employee’s world and why s/he might be exhibiting certain behaviors.

Self Awareness of:

  • your emotions and what triggers them
  • your thoughts and behaviors based on those emotions
  • the impact of your thoughts and behaviors on yourself and others

Self Management of:

  • emotional triggers
  • thoughts and behaviors
  • your impact on others

Social Awareness of:

other’s emotions and trigger

Relationship Management of:

those you work with and for

Evaluation method:
Survey attendees for impact on work relationships two-four weeks after the training.

Expectation for participants:
Participants will attend and participate in activities and discussions in the session. After the session, they will apply outcomes into their work relationships.

Target Audience: All MU Extension employees

Instructional length: 3 hours

Facilitator(s): Megan Martin, Training/Development Coordinator, Human Resources, MU Extension

Date(s): Presented upon request to groups of 10 or more

Delivery mode: Face to face, PowerPoint presentation, work sheets

Location: Presented at the location of the groups request

Max Enrollment: 35 (if enrollment needs to be more, discuss with presenter)